Concerned?
If you do have any concerns, we want to work with you, to resolve this. Our team will

• Respond to you as quickly as we can, and within 10 working days from when you get in touch.
• Stay in contact with you throughout the process and work to understand your concern and resolve this to the best of our ability.
• If you are not happy with the outcome, you may wish to refer your complaint to our independent external dispute resolution scheme, Financial Services Complaints Ltd – a Financial Ombudsman Service (FSCL). FSCL’s service is free of charge for you.

FSCL’s contact details
Freephone: 0800 347 257
Telephone: 04 472 3725
Email: info@fscl.org.nz or complaints@fscl.org.nz
Address: Level 4, 101 Lambton Quay, Wellington 6011
Postal Address: PO Box 5967, Wellington 6140
Website: www.fscl.org.nz